History
Since our founding in 2000 the mission has always remained clear: deliver the highest quality television, Internet and telephone products to MDU residents through the use of leading edge technologies and superior customer service.
Our roots are in electronic security so we know technology at the highest level. That's important because it is easy to get lost when it comes to the products available in the communications industry today. Relationships with national vendors like Dish Network and Windstream keep us on track and provide us with the technology we need to deliver the most advanced and reliable solutions to our customers.
Having leading edge technology is important but having great customer service is vital. Our knowledgeable staff of customer service representatives and technicians works closely with each and every subscriber to ensure services are always delivered as promised. This dedication to superior customer service is at the core of the Broadband MDU mission and what separates us from the competition.
Mission
CONFIDENT BUT HUMBLE
We are confident in our abilities, strengths and values. Yet, as technology evolves, we must evolve as well and we are always open to new technologies that will expand our capabilities and deliver the best product to our customer.
SERVING ONE ANOTHER THROUGH MUTUAL RESPECT
Success doesn't happen on its own. It takes hard work and collaboration across all parties. From engineer to technician, technician to customer service representative, each team member has their role to fulfill. When that is done with mutual respect and an understanding we are all focused on the common goal of customer fulfillment everybody wins, most importantly the customer!
FOCUSED ON CUSTOMER EXPERIENCE
Our customers are the most important part of our business. Our success is determined by our customers happiness. Happiness is achieved by listening to our customers and working to fulfill their needs 100% of the time.